Refund Policy

1. Fixed-term personal plans

Personal 30-day, 90-day, and 1-year plans are one-time purchases for the access period shown at checkout. They do not renew automatically, so there is no recurring charge to cancel. Access ends when the purchased period expires unless you make another purchase.

A new plan starts immediately and replaces the active trial or paid period. Unused time and included allowances from the replaced period do not carry over. This replacement is disclosed on the Pricing page before checkout.

CAPTCHA and text recognition add-ons are one-time purchases applied to the active access period. Unused add-on credits expire with that period and do not transfer when a new plan replaces it.

2. Refund requests

You may request review of a personal-plan refund within seven calendar days after purchase when one of the following applies:

• you were charged more than once for the same intended purchase;
• a confirmed Runavelo defect prevents you from accessing the purchased plan and support cannot resolve it within a reasonable time;
• you made an accidental purchase and the plan has not been materially used; or
• applicable law requires a refund.

Material use includes more than incidental evaluation of metered features, such as running automations, using AI, OCR, or CAPTCHA services, publishing applications, or consuming other purchased quota. We review account and entitlement records when evaluating a request.

3. Business licenses and custom work

Business licenses, implementation services, private deployments, and other custom work are governed by the applicable quote, order, or written agreement. If that agreement does not contain a refund term, payments are non-refundable after delivery begins except where required by law.

4. Request and processing

Email [email protected] from the address used for your Runavelo account. Include the order number, purchase date, and reason for the request. Do not send payment-card details.

If approved, Runavelo will submit the refund to the original payment method within five business days. Stripe and your financial institution may require additional time, commonly five to ten business days, to display the credit.